Privacy Policy

Welcome to A Sure Win’s Privacy Policy

Privacy policy:

When you use our website, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. This is important; please take your time to read it carefully and understand it fully.

We will process any personal information provided to A Sure Win whether through its through our website, the customer account application form or any other means, held by A Sure Win relating to you in the manner set out in this Privacy Policy. By submitting your information to A Sure Win and using our website you confirm your consent to the use of your personal information. If you do not agree with the terms of this Privacy Policy, please do not use the Website or otherwise provide A Sure Win with your personal information.

Information Collected and How It Is Used

We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like which ads you like to see, transaction records and bet history.

The data we collect comes from you and only you with your consent.  Information provided to A Sure Win by filling in forms on our Website or any other information submitted to A Sure Win’s Customer Service Center is used for the following:

  • To ensure minors do not gain entry to A Sure Win stores
  • To correctly identify you
  • To carryout surveys and customer research
  • To keep record of the transactions carried out  via the website, telephone or other means;
  • To monitor your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.

Your personal information along with other information will be used for the following purposes:

  • To process your bets; including card and on-line payments
  • To  set up, operate and manage your account
  • To comply with our legal and regulatory duties
  • To create personal profiles
  • To carrying out customer research, surveys and analysis
  • To provide customers with updates on promotional offers, our products and services and also events.
  • To monitor transactions to prevent irregular betting, money laundering and cheating.

Disclosure of Personal Information

It is our policy at A Sure Win to keep your personal information confidential. A Sure Win does not sell to third parties any personal information it collects on customers.  This information may be transferred to other companies associated, to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf.  We may also make inquiries of, and disclose details of how you conduct your account to, such agencies, security organizations and any other relevant third parties for fraud and money laundering prevention. Unauthorized access to and/or disclosed of customer information by A Sure Win’s Associates is not permitted. All associates are expected to maintain the confidentiality of Customer information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Telephone Calls

Telephone calls to and from our Customer Service Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.

Use of Cookies

Cookies help us provide, protect and improve our website services. If you register with A Sure Win or if you continue to use A Sure Win’s website, you agree to our use of cookies.

Cookies contain information that is transferred to your computer’s hard drive. They help A Sure Win to improve the Website and to deliver a better and more personalized service.

If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the website you can do so by deleting your existing cookies and/or altering your browser’s privacy settings to block cookies. Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the website.

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process personal data may be based outside of the Bahamas. Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our suppliers or sub-contractors) processing your personal data outside the Bahamas. We will take all reasonable steps to ensure that your information and data is treated securely and in accordance with this Privacy Policy.

Disclosure of Information

We are entitled to share personal information and betting history with sporting bodies and law enforcement agencies. This will be done for the purpose of investigating fraud, money laundering or any other criminal activity and to comply with the rules and regulation set out by the Gaming Board for The Bahamas.

In order to comply with A Sure Win’s legal and regulatory requirements and A Sure Win’s own internal risk management procedures, we will retain information for a period of time (generally not more than six years) after closure of your account. All such information will be held in accordance with this Privacy Policy.

Access to information

All A Sure Win customers are entitled to access personal information held about them.

Changes to our Privacy Statement

Any changes we may make to our Privacy Policy in the future will be posted on this page and any such changes will become effective upon posting of the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavors to inform you by email, notice on the Website or other agreed communications channels.