THE RESPONSIBLE WAY TO PLAY

ASureWin wants to entertain you. We want you to enjoy our gaming platform in a manner that would not result in excess play creating a negative impact on your income and family life. We at ASureWin realize that gambling habits can lead to an addiction. An addiction that can cause the breakdown of the family unit and deplete your hard earned wages. Our entertainment platform should be used as a means of “entertainment” and not as a supplement to your income.

It is our responsibility to ensure that you are made aware of any signs of addition and have thus launched a dedicated gambling help hotline to educate you on the risk associated with excessive or compulsive gaming and to promote responsible gaming behavior in our community.

ASureWin takes serious the age restriction for persons allowed to play. No person under the age of 18 years is allowed to open an account with ASureWin. This verification of age is a critical part of our on-boarding process and any persons found to be under the age of 18 will be forbidden from play.

While enjoying playing on our site, we want you to stay in control at all times. Always ask: Have I spent more than I can afford to lose? Have I spent over my budget? Am I trying to win back what I’ve lost? Am I using funds allocated to pay my rent, mortgage, school fees, or groceries? If you are answering these questions in the affirmative (yes), it is possible that you may be losing control. AsureWin provides assistance with these concerns. We allow you to set your limit of play and to exclude yourself from playing.

Finally if you have developed a problem it is very important to seek help and advise. Please talk to The National Council on Problem Gambling they are the experts.

Here to Help

AsureWin has announced the launch of a dedicated gambling help hotline on 328 4842 as a part of its push to promote responsible gaming behaviour in the Bahamas.

Setting Limits:

ASureWin provides the ability for all patrons to set a limit on their gaming activity. A limit is set as follows:

  1. The daily amount you may deposit.
  2. The maximum daily amount you can lose in any gaming transaction.
  3. The daily amount you can wager.
  4. The daily amount you can withdrawal.
  5. The daily session limit in minutes.
  6. The maximum amount for each transaction and the ability to prevent all betting.
  7. Self-exclusion to prevent login and playing in a specific period of time.

To set a self-exclusion, go to My Account and click on the Operations tab. You can also contact our Customer Services Department at our Harold Road location for further assistance.

Self-Exclusion:

ASureWin takes serious the consequence associated with compulsive gambling and thus has put in place procedures available to customers wanting to be excluded from gambling. Application for self-exclusion can be done at any time.

To set a self-exclusion, go to My Account and click on the Operations tab. You can also contact our Customer Services Department at our Harold Road location for further assistance.

Account Security:

ASureWin strongly advises that you keep your customer cards, account number, personal identification number and other login data safe. This is to ensure that no unauthorized person would have access to your account.

We care a lot about your user account security. Therefore we’ve added several features that help you to ensure your account is not compromised. In order to protect you the best way we can, please read the following information carefully.

  1. Password

    Choose a secure and not easy to guess password. We strongly suggest a randomized one. Your name or the name of your pet is unfortunately too simple.

    Secure password should:

    • be at least 8 characters
    • contain at least one lowercase letter (a-z)
    • contain at least one uppercase letter (A-Z)
    • contain at least one number (0-9)
    • contain at least one special character (such as ~!@#$%^&*)
  2. Two Factor Authentication (2FA)

    Our system supports mobile 2FA. We strongly suggest you use it. Learn more about 2FA by clicking here.

  3. Last Login

    Every time you login, you see the date and the time of your last login at the upper area of your browser. Please pay attention to this information and check it regularly. Please contact us immediately if this information varies from your actual last login.

  4. IP Address

    We log your IP address for security reasons only.

  5. Email Notifications

    By default we notify you of every succeeded or failed login on your account. If you don’t want this notification you have to deactivate it in your My Account settings.

  6. Account History and Transactions

    To keep track on what is happening while you are logged in, we have a very detailed transaction history that can be found on your My Account page. It will log all your activities for Lotto, RapidBalls, Sportsbook and Casinos. In addition, you can see all your deposits, withdrawals, voucher redemptions or loyalty point redemptions.

Return to Player:

Return to Player (RTP) is the percentage of winnings awarded to total stakes played, calculated over a theoretical lifetime of games played. The RTP percentage will vary widely in either direction due to the statistical variance in the large number of theoretical games played.